Our Privacy Policy
The King Mattress, Inc. honors their customer’s privacy. We may collect customer data to improve our customers’ online experience and to better communicate with our customers about products, services and promotions. We value our customers and know that we must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties. In the processes of transferring data through our online store, however, we must collect information that is shared with our third-party vendors. We do not authorize the usage of this information for any other purposes except your purchases and communications with The King Mattress, Inc.
Refunds or Returns
All deliveries signed for are final with the exception of purchases that qualify for our 120 Day Money Back and Exchange Guarantee. Approved refunds will be processed only after all products are returned to The King Mattress, Inc. Cash or Check refunds will receive a check from the The King Mattress, Inc. Corporate Office within 15 business days. Credit card refunds can be processed on the next business day your purchase is picked up or returned. Please call the store at which you made your purchase and provide them with your credit card information and they will process the refund for you. Your refund may take up to 10 business days to show on your credit card statement. Finance accounts will be refunded within 10 business days.
Online Catalog
Accessories visible in photos (mattresses, pillows, shams, covers, sheets etc) are not included in purchase unless specified. Products are currently available for local Northern California delivery only. Some assembly required on all furniture products.
120 Day Mattress Price Guarantee
At The King Mattress, Inc. price is not an issue. Show us any local competitor’s advertisement (Excluding Internet Pricing) on any Serta, Simmons, Sealy, Stearns and Foster and Aireloom mattress within 120 days from date of delivery and we will beat that price by 10% (excluding Tempur-Pedic & Serta Icomfort/Iseries). Price guarantee applies only to new merchandise from local stocking dealers.
120 Day Money Back & Comfort Exchange Guarantee
You have the option of receiving a ONE TIME exchange or ONE TIME full refund for your mattress set within 120 days of delivery. No returns or exchanges will be allowed for the first 30 days. The mattress must have the law label attached and be free from damage, abuse, and stains. If you received any promotional items with your purchase, those items must be returned with the mattress set. If you wish to keep any promotional items, contact the store and pay for those items (current sale price); that amount will be deducted from the refund. If you select a mattress that is less expensive, you will be refunded the difference. Customers will receive discounts similar to their original purchase (excluding Tempur-Pedic & Serta iComfort). The following items DO NOT qualify for our Money Back and Comfort Exchange Guarantee: Warranty Replacements, Damaged, Abused or Stained Mattresses, “As-Is” Mattresses, Treated Mattresses, Floor Models, Special Order Items, Furniture and Adjustable Bases. There is $79.95 processing fee to exchange or return your mattress. Foundation returns or exchanges will result in a $29.95 processing fee.
Mattress Care Instructions
Refer to the Manufacturer’s Warranty Card and read through the guidelines and requirements. Use an appropriate mattress protector at all times; a stain will void your manufacturer’s warranty, and our Money Back and Exchange Guarantee. Do not remove any law labels from your mattress or boxspring. All queen and king size mattresses require a bed frame with rigid feet in the CENTER of the slats or frame to support the boxsprings. Many bed frames do not meet the requirements for rigid center feet. If you are not sure about your bedframe meeting these minimum requirements, call The King Mattress, Inc. store for assistance. Body impressions are a normal characteristic of premium bedding and indicate that the comfort layers are conforming to your body. This is not a manufacturer defect. To help equalize these impressions, rotate your new mattress every two weeks for the first three months and then once a month thereafter as part of the normal maintenance of the product. Consult the warranty card for more detailed information.
Free Delivery, Setup & Removal
Free delivery, setup and removal apply to mattress (and mattress set) sales of $299 or greater only, does not apply to furniture sales. Free delivery applies within The King Mattress, Inc. local delivery area only (within 20 miles of Antioch, California) Outside of the local delivery area a $59.95 charge will apply.
After online purchase, a representative will contact you to schedule your delivery. Our delivery windows are limited by order, time and distance and your delivery will be assigned with those factors considered. If you are unable to meet that window, you might wish to consider our Elite Delivery Service.
Elite Delivery
Elite delivery is available for most areas within The King Mattress, Inc. local delivery area (within 20 miles of our Antioch offices) for $99. If you choose Elite Delivery, you will be contacted by a representative and provided with optional day and time windows to choose from to work around your schedule.
Mattress Recycling
The King Mattress, Inc. offers removal of old mattresses with purchase of a new mattress $299 or greater only. By California law, The King Mattress, Inc. must add an $10.50 recycling fee to the purchase of any mattress or box spring. This helps offset the cost a administering the California’s Used Mattress Recovery and Recycling Act program.
The King Mattress, Inc. is unable to remove other mattresses or furniture from your home, or from other locations. If you have an old mattress you wish to recycle, you can find recycling centers at Byebyemattress.com. You will be charged a $10.50 fee to recycle your mattress.
Typographic Errors
Due to the nature of Internet Communication, typographic and technological errors are bound to occur. The King Mattress, Inc. strives to provide accurate and timely information, however cannot be held responsible for these errors.
Outside Links
Our website contains links to other sites that are not controlled by The King Mattress, Inc. These third-party sites have their own policies regarding privacy. The King Mattress, Inc. takes no responsibility for these websites, and provides these links solely for the convenience and information of our customers.
These policies are subject to change without notice, please contact The King Mattress, Inc. directly at 925-215-7823 for more information.
